FAQs

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

Currently we offer UPS and USPS as the two main shipping carriers.  If you are shipping to a PO Box address or a military address (APO/FPO), you must select USPS as the shipping carrier.  We offer standard ground and expedited services for each carrier.

Do You Ship Internationally?

Currently we do not ship internationally due to customs restrictions and duties/taxes.  For a list of our international partners, please view our WHERE TO BUY page for a list of international retailers who can provide you with our top quality products.

How Long Will It Take To Get My Package?

Once your order ships, you will receive an automated email with tracking details and expected delivery date.  The number of days depends on the shipping option you selected.  Please keep in mind that only business days and non holiday days are counted during transit.

Can I order a product that’s out of stock?

Sometimes certain materials are out of stock which may cause longer than average delays.  In order for us to provide each of our customers with the best service, we opt to not allow backorders.  On special occasions, we will offer presales on new items with clear ETA dates.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We offer our customers a variety of flexible payment options.  All major credit cards are excepted as well as Paypal.  All credit card purchases require correct billing addresses and CCV codes.  Some transactions may require additional verification in order to protect against fraud.

Is Buying On-Line Safe?

Yes, our site features additional security measure to protect our customers payment processing.  Our website uses state of the art encryption technology to ensure your private information remains safe.  For more information and additional details, visit our TERMS OF USE page.

ORDERS AND RETURNS

How do I place an Order?

Placing an order is safe and easy on our website.  Simply go to our PRODUCTS page to view all our top quality products.  To view more about a specific product, just click on any of the items.  If you wish to purchase that product, click “ADD TO CART” and begin the checkout process.

How Can I Cancel Or Change My Order?

Cancelling an order or making changes is fast and simple.  Just go to our CONTACT US page and fill out the form and submit an inquiry.  Remember to include your order number and contact details.  Please keep in mind once an order is processing or shipped, we will not be able to make changes.

Do I need an account to place an order?

In order to place an order on our website, we require that you set up an account.  This allows you to track orders and view your purchase history, as well as give you the best user experience when frequenting our site.  For more information, view our PRIVACY POLICY page.

How Do I Track My Order?

To track an order that has shipped, simply log into  your account and click on the “track package” link.  You will also receive an automated email once your order ships which will contain a link to access and view the transit of your package.

Who should I to contact if I have any queries?

If you have any questions regarding an order or product, contact our friendly customer service staff.  Our support team will be happy to assist you with any inquiries you may have.  You can call or email us by visiting our CONTACT US page.

How Can I Return a Product?

We offer a 100% money back guarantee on all our products.  If you are not satisfied with a product, simply return it within 30 days for a full refund (less shipping and handling).  Simply contact our customer service member by filling out the form HERE and we will provide details to process your return.

Any unanswered questions? Contact Us